Cancellation & Refund

Cancellation before shipment (Only valid on orders placed & delivery in India):

If the order or item(s) you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes:

– Via ‘My Orders’ section: Go to your account > Click on ‘Orders’ > Go to the order you want to cancel and select ‘Order Details’ > Click on ‘Cancel Item’ > Select the item(s) in your order that you would like to cancel, provide the reason for cancellation, and ‘Confirm’ > Once submitted, your item(s) will be cancelled.

– Via the Help Center: Click on ‘Have a Concern’ > ‘Write To Us’ > ‘Submit a Request’ > Provide us with your order ID details and your request to cancel your order. > Our service representative will review your query and revert within 24 hours.

– Via Email or Call: Send an email to our customer support team or call us during our working hours.

Please Note: Since Prinzass does not provide refunds after the order is placed, it is essential to ensure that the cancellation is done before the shipment process starts.

Returns, Replacements, and No Refunds:

At Prinzass, we prioritize customer satisfaction, but we adhere to a strict no-refund policy once the order is placed. Please make sure to review your order carefully before proceeding to payment.

How to Handle Damaged, Defective, or Wrong Items?

Our shipments go through rigorous quality checks before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you may request a replacement.

If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your replacement within 15 days of receiving the order:

1. Via My Orders section: Click on ‘Orders’. Go to Order and select ‘Have a Concern’. Proceed with reason for replacement.

2. Via Help Center: Click on ‘Have a Concern’>Click on ‘Submit a Request’ > Provide us with your order ID details and your request to replace your order. Kindly share an image of the product and the invoice for our reference.

3. Via Email: Share an email to our Customer support team within 15 business days of receiving the order.

We will be responsible for picking up the item from you. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels, and bar-codes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we regret that no refunds will be provided, in line with our policy.

Items Not Eligible for Return:

– Products damaged due to misuse/overuse

– Returned without original packaging including price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged

– Serial Number tampered with

– Defective products not covered under Seller/Manufacturer’s warranty

– Product used or altered

– If request is initiated after 15 business days of order delivery

– Free product provided by brand

– Certain categories due to hygiene issues

Please Note: For certain marketing campaigns or mega sale periods, special return/replacement rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

Part of Order Returns, and Refund Timelines:

Can I return part of my order?

Yes, you can initiate a replacement for any individual item. However, any product being returned needs to be in full, including all components and complimentary gifts.

We thank you for your understanding of our policies at Prinzass, and we strive to make your shopping experience enjoyable and seamless. Feel free to reach out to us with any concerns or queries.